Privacy Policy

Last Updated: February 1, 2024

1. Data We Collect

At RoamRucks, we gather data to enhance our services for our users. We collect information through the following methods:

  • Personal Data: When you register an account, place an order, or reach out to us, we may collect details like your name, email, phone number, delivery address, and payment details.
  • Interaction Data: We track how you engage with our website, including pages viewed, time spent, and interactions with content.
  • Device Data: We may collect details about your device, such as IP address, browser version, operating system, and unique device identifiers.
  • Location Data: With your permission, we may gather location information to offer tailored services and improve our offerings.

2. How We Utilize Your Data

We use collected data for various purposes, including:

  • Processing and completing your orders and transactions
  • Offering customer assistance and addressing your queries
  • Customizing your browsing experience and product suggestions
  • Delivering promotional emails and marketing messages (with your consent)
  • Enhancing our website, products, and services
  • Protecting against fraud and securing our platform
  • Meeting legal requirements and enforcing our terms of use

3. Data Sharing and Disclosure

We do not sell, trade, or lease your personal data to third parties. However, we may share your data in the following situations:

  • Service Partners: We may share data with trusted third-party providers who support our website operations, business activities, or customer services.
  • Legal Obligations: We may disclose data when required by law, court orders, or governmental requests.
  • Business Transitions: During a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity.
  • With Consent: We may share data with your explicit permission for specific purposes.

4. Data Protection

We employ robust technical and organizational safeguards to protect your personal data from unauthorized access, modification, disclosure, or destruction. These safeguards include:

  • Encryption of sensitive information during transmission and storage
  • Periodic security audits and updates
  • Restricted access controls and authentication protocols
  • Staff training on data security and privacy practices

While we strive to protect your data, no online transmission or storage method is entirely secure, and we cannot guarantee complete security.

5. Your Data Rights

You have specific rights regarding your personal data:

  • Access: You may request to view the personal data we hold about you
  • Rectification: You may request corrections to inaccurate or incomplete data
  • Erasure: You may request the deletion of your data, subject to certain limitations
  • Opt-Out: You may unsubscribe from marketing communications at any time
  • Data Portability: You may request your data in a structured, machine-readable format

Contact us using the details below to exercise these rights.

6. Cookies and Tracking Tools

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and tailor content. You can manage cookie preferences via your browser settings, though disabling cookies may impact site functionality.

7. Children’s Data

Our services are not designed for children under 13. We do not intentionally collect personal data from children under 13. If we learn that such data has been collected, we will take steps to remove it.

8. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will inform you of significant updates by posting the revised policy on our website and updating the "Last Updated" date.

Contact Us

For questions about this Privacy Policy or our data practices, reach out to us at:

Email: [email protected]

Address: 155, Old Cadel Rd, Mahim West, Mahim, Mumbai, Maharashtra 400016, India

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