Refund & Return Policy

To qualify for a return, your item must meet these criteria:

• Timeframe: Returns must be initiated within 30 days of delivery
• Condition: Items must be unused, unwashed, and in their original state
• Packaging: Items must include original packaging and all tags
• Components: All accessories, manuals, and parts must be included
• Purchase Proof: Original receipt or order confirmation is required

Note: Personalized or custom items are non-returnable unless they arrive damaged or faulty.

Follow these steps to return your RoamRucks product:

Refunds will be issued via the following methods and timelines:

• Credit/Debit Cards: 5-7 business days post-processing
• Digital Wallets: 3-5 business days post-processing
• Bank Transfers: 7-10 business days post-processing
• Cash on Delivery: Bank transfer within 10-14 business days

Refunds will be credited to the original payment method. If unavailable, we may offer a bank transfer or store credit.

We offer exchanges for the following scenarios:

• Size Swap: Exchange for a different size of the same item
• Color Swap: Exchange for a different color of the same item (if available)
• Faulty Items: Replacement with the same or comparable item
• Incorrect Item: Correct item shipped at no cost to you

Exchanges depend on product availability. If the requested item is unavailable, we’ll provide a full refund or store credit.

Return shipping terms depend on the reason for return:

• Faulty/Incorrect Items: Free return shipping provided
• Change of Preference: Customer covers return shipping costs
• Size/Color Swap: Customer pays return shipping; we cover exchange shipping

We advise using a trackable shipping service and insuring valuable items. RoamRucks is not liable for items lost or damaged during return shipping.

For hygiene and safety reasons, the following items are non-returnable:

• Used, washed, or worn items
• Items returned after 30 days from delivery
• Items missing original packaging or tags
• Customized or personalized products (unless defective)
• Gift cards or promotional items
• Items damaged due to misuse or normal wear

Understand the distinction between our return policy and product warranty:

• Return Policy: Covers unused items within 30 days in original condition
• Warranty: Addresses manufacturing defects during the warranty period (varies by product)
• Warranty Claims: Valid beyond the 30-day return period
• Warranty Remedies: Include repair, replacement, or refund at our discretion

For international customers:

• The 30-day return policy applies
• Customers cover return shipping costs and any customs duties
• Items must be accurately declared for customs purposes
• Refunds are issued in the original currency, minus transaction fees
• Processing may take longer due to international shipping and customs

If you receive a damaged or faulty item:

• Contact us immediately upon delivery
• Submit photos of the damage or defect
• We’ll arrange a prompt replacement or full refund
• Return of the damaged item is not required unless specified
• We cover all shipping costs for replacements