Terms of Service

Welcome to RoamRucks. These Terms of Service ("Terms") regulate your interaction with our website, products, and services. By accessing our website, purchasing products, or using our services, you agree to comply with these Terms.

If you disagree with any part of these Terms, you must refrain from using our services. We may update these Terms at our discretion, and changes will take effect immediately upon being posted.

RoamRucks operates an e-commerce platform offering premium travel backpacks, hiking equipment, and adventure accessories. Our services include:

• Online showcase of travel and adventure gear
• Secure online ordering and payment systems
• Customer assistance and product details
• Delivery services across India and select global regions
• Product warranties and post-purchase support

To place orders or access specific features, you may need to create an account. You agree to:

• Submit accurate, up-to-date, and complete details during registration
• Regularly update your account information
• Keep your login credentials secure and confidential
• Take responsibility for all activities conducted through your account
• Inform us promptly of any unauthorized account activity

We may suspend or terminate accounts involved in fraudulent activity or violations of these Terms.

When placing an order with RoamRucks:

• Orders are subject to product availability and acceptance
• Prices are displayed in Indian Rupees (INR) and include applicable taxes
• We may decline or cancel orders at our discretion
• Payment must be completed prior to order processing
• We accept major credit/debit cards and digital payment options

By submitting an order, you confirm that you are authorized to use the payment method and that all provided information is accurate.

Our shipping and delivery policies include:

• Delivery timelines are estimates and may vary by location and availability
• Title and risk of loss transfer to you upon handover to the carrier
• You must provide accurate delivery details
• Extra fees may apply for expedited or remote-area deliveries
• International deliveries may incur customs duties and taxes

We strive to ensure your satisfaction with every purchase. Our return policy covers:

• A 30-day return period from the delivery date
• Items must be unused, in original condition, with intact packaging
• Return shipping costs may apply unless the item is faulty
• Refunds are issued to the original payment method
• Customized or personalized items are non-returnable unless defective

Please review our comprehensive Refund Policy for detailed terms.

RoamRucks products include manufacturer warranties for material and workmanship defects. Warranty details vary by product and are specified in product descriptions. Exclusions include:

• Normal wear and tear
• Damage due to misuse or improper handling
• Accidental damage or natural disasters
• Unauthorized modifications or repairs

All content on our website, including text, images, logos, graphics, and software, is owned by RoamRucks or our licensors and is protected by copyright and intellectual property laws. You may not:

• Reproduce, copy, or distribute content without permission
• Use our trademarks or logos without approval
• Attempt to reverse-engineer or extract source code
• Create derivative works from our content

You agree not to use our website or services for illegal purposes or in ways that could harm, disrupt, or impair our operations. Prohibited actions include:

• Breaching applicable laws or regulations
• Transmitting malicious or harmful code
• Attempting unauthorized access to our systems
• Disrupting other users’ access to our services
• Engaging in fraudulent behavior

To the fullest extent permitted by law, RoamRucks is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or usage, arising from your use of our website or products.

Our liability for any claim related to our products or services is limited to the amount paid for the specific product or service in question.

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services will be resolved exclusively in the courts of Bengaluru, Karnataka, India.